Accessibility/Help Page

The State of California's website has been developed in compliance with Section D of the California Government Code 11135. Code 11135 requires that all electronic and information technology developed or purchased by the State of California Government is accessible to people with disabilities. There are various types of physical disabilities that impact user interaction on the web. Vision loss, hearing loss, limited manual dexterity, and cognitive disabilities are examples, with each having different means by which to access electronic information effectively. Our goal is to provide a good web experience for all visitors.


WCAG 2.0 Level AA

The template adheres to WCAG 2.0 AA Guidelines and Success Criteria organized under the following 4 principles:

  1. Perceivable:
    • Provide text alternatives for non-text content.
    • Provide captions and other alternatives for multimedia.
    • Create content that can be presented in different ways, including by assistive technologies, without losing meaning.
    • Make it easier for users to see and hear content.

  2. Operable:
    • Make all functionality available from a keyboard.
    • Give users enough time to read and use content.
    • Do not use content that causes seizures.
    • Help users navigate and find content.

  3. Understandable:
    • Make text readable and understandable.
    • Make content appear and operate in predictable.
    • Help users avoid and correct mistakes.

  4. Robust:
    • Maximize compatibility with current and future user tools.

These additions increase the level of accessibility and empowerment to your audience to create fully accessible websites and documents for the enjoyment of all.


Accessible Features

Below you will find a list of some of the technology solutions we have integrated to make our website easy to navigate, fast-loading, and accessible.


  • Skip to Main Content

    Used to jump to the main content area.

    (Note: To visually see the link in the upper left corner of the webpage, press the Tab key.)

    Image of Skip to Main Content Link

  • Photographs/Images

    Uses Alternative Text "ALT" and/or "TITLE" attributes. ALT/TITLE attributes provide a written description of the image, which is accessible to screen readers, and it is visible when the mouse is placed over the image. This is also useful for people who have images turned off on their browser, in which case a description will display where the image used to be.


  • Breadcrumbs

    Located at the top of each page (except for the main home page) and directly below the main navigation, provides a trail of where you are and where you have been. Breadcrumbs make it easier to navigate your way back to the root folder.


Keyboard Commands

Navigate through our web pages without the use of a mouse.

(Note: Some commands may not work with every Internet browser version.)

If you want to... Select...
Increase text size Ctrl + +
Decrease text size Ctrl - -
Move forward from link to link Tab
Move backward from link to link Shift + Tab
Move from box to box Tab
Go to top of page Ctrl + Home
Go to bottom of page Ctrl + End
Close window Ctrl + W
Go back a page Alt + Left Arrow
Go forward a page Alt + Right Arrow
Go to search box Alt + S

More Keyboard Shortcuts


Related Sites


Difficulty Accessing Material

If you have difficulty accessing any material on this site because of a disability, please contact the Authority at info@hsr.ca.gov or our TTY/TDD number at 916-403-6943 for assistance.